Refund policy

Refund & Replacement Policy

We have a 30-day return policy for eligible items, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mareeswim.store@gmail.com. If your return is accepted, we will provide you with the appropriate return facility address and instructions on how and where to send your package. Please note that customers are responsible for all return shipping costs.

Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at mareeswim.store@gmail.com.

You can always contact us for any return question at mareeswim.store@gmail.com.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. Once we verify the issue, we will immediately process a free replacement. You do not need to return the defective item to us.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods, custom products (such as our prescription/myopia swim goggles, which are customized to your specific diopter requirements), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the eligible item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. However, please note that custom products, including our prescription (myopia) swim goggles, are legally exempt from this right of withdrawal. For eligible non-custom items (such as zero-diopter goggles), your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The customer is responsible for all return shipping costs to our designated facility.

Refunds We will notify you once we’ve received and inspected your eligible return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at mareeswim.store@gmail.com.